Privacy Policy

This Privacy Policy explains how KRZYCARS RENTAL PRIVATE LIMITED ("Alpha Car Rental", "we", "us", or "our"), operating the website alphacar.in, collects, uses, stores, shares and protects your personal information when you use our website or self-drive car rental services. By using our website or booking a vehicle with us, you agree to the practices described here.

1. Information we collect

To provide our services and comply with legal requirements, we may collect:

• Identity & contact details: name, phone number, email address and postal address.
• KYC & verification documents: driving licence, Aadhaar or other government ID, as required to verify eligibility to drive a rented vehicle.
• Booking information: pickup and drop-off details, dates, vehicle preference and rental history.
• Payment information: transaction details processed through secure third-party payment gateways. We do not store complete card or bank credentials on our servers.
• Technical data: IP address, browser type, device information and pages visited, collected automatically through cookies and analytics tools.

2. How we use your information

• To process bookings, verify your identity and hand over vehicles.
• To communicate booking confirmations, updates, invoices and support messages.
• To collect security deposits and process refunds.
• To meet legal, tax (including GST) and regulatory obligations.
• To improve our website, services and customer experience.
• To prevent fraud, misuse of vehicles and to recover damages where applicable.

3. Cookies and analytics

Our website may use cookies and analytics services (such as Google Analytics) to understand how visitors use the site and to improve performance. You can control or disable cookies through your browser settings; some features may not work correctly if cookies are disabled.

4. How we share your information

We do not sell your personal information. We may share it only with:

• Service providers such as payment gateways, communication and analytics providers, strictly to deliver our services.
• Government or law-enforcement authorities when required by law, for verification, or in case of accidents, traffic violations or disputes involving the rented vehicle.
• Insurance providers where necessary to process a claim related to your rental.

5. Data security

We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy and to comply with legal, accounting and regulatory requirements, after which it is securely deleted or anonymised.

7. Your rights

You may request access to, correction of, or deletion of your personal information, subject to legal and contractual limitations. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on your request.

8. Third-party links

Our website may contain links to third-party websites (for example, payment or maps services). We are not responsible for the privacy practices of those websites and encourage you to review their policies.

9. Children's privacy

Our services are intended for individuals who are legally eligible to drive. We do not knowingly collect personal information from anyone below the legal driving age.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with a revised "Last updated" date. Continued use of our services after changes indicates acceptance of the updated policy.

11. Contact us